Return & Guarantee
Should you wish to return an item, the return postage is at your own cost. Sending anything to us is at your own risk, so best is to have it sent by registered mail. Items must be returned within 28 days of purchase. The return slip can be downloaded via the download link. The clock must be unused, undamaged, include any accessories and be returned in the original packaging and box. Should you wish to return an item, please inform us prior to returning it.
In the case of a refund, the refundable amount including shipping costs will be transferred within 14 days after receipt of the returned items.
In case of repairs, please send the item safely packaged and by registered mail. When sending an item for repairs from outside the Netherlands, please state on the postal form that the contents are for repairs only and that the package has no commercial value. Items damaged during shipping will not be replaced.
All clocks have a 1 year guarantee. This does not apply to the battery or to cosmetic damage such as scratches, dents, cracks, tears, broken glass and so on as a result of falls, water, return shipment and so on. The clock will be replaced should repair not be possible. Should the model be sold out, the customer may choose another model. There is no right to a refund.